Internal branding: Brand-Engagement Monitor ®

The emphasis in marketing is usually on the external image of an organisation. However, what do you do when an external campaign is successful, but the organisation’s employees cannot or will not meet the external demands? In myriad companies and organisations, employee engagement leaves a lot to be desired, thus making it impossible to live up to the external proposition. This can result in loss of turnover, poor growth figures and unsatisfactory profit margins. The Brand-Engagement Monitor measures employee engagement with regard to the brand and to five other factors. This allows for a complete and well-founded insight into what commits and fascinates employees.

Brand-Engagement Monitor: conceptual model

Many employee-engagement studies assess only one discipline (e.g. HRM or strategic management). The Brand-Engagement Monitor reviews several disciplines, offering you a full understanding of the factors that contribute – or damage – employee engagement. This monitor distinguishes six factors that influence employee engagement:

  • Two strategic factors: (1) vision & mission, and (2) brand values/ brand identity;
  • Two task and work environment related factors: (3) the work itself, and (4) the work environment;
  • Two future related factors: (5) development of the organisation, and (6) personal development.

  • Six influencing factors

    One of the factors that can enhance the employee’s commitment to an organisation is a clear vision & mission. A unique and relevant vision on the future, as well as a mission statement ‘that has teeth’, can contribute considerably to employee engagement, provided employees are familiar with this. The Brand-Engagement Monitor measures employee perception of the vision and mission. In addition, this section of the monitor establishes in how far organisations have four essential basic competences: innovation, process power, positioning power and partnership power.

    A brand – or brand identity - can indisputably affect employee engagement. The Brand-Engagement Monitor ascertains to what degree employees are familiar with the brand values, whether they agree with these values, whether they can incorporate them in their everyday activities and whether they are sufficiently distinctive and relevant for clients.

    Employee commitment is partly determined by the level of job satisfaction employees derive from their daily work. Questions in this section of the Brand-Engagement Monitor target, among other matters, the degree of difficulty of the work, stress levels perceived, and whether employees feel they can work independently.

    In addition to the work itself, the Brand-Engagement Monitor deals exhaustively with the impact of the work environment on employee engagement. Two aspects are relevant for this factor: the ‘software’ (such as the in-company culture) and the ‘hardware’ (the building in which employees work and the available equipment).

    The expected development of the organisation may greatly influence its employees’ involvement. Next to addressing the future development of the organisation, this part of the monitor also asks questions on the organisation’s current reputation.

    Finally, the Brand-Engagement Monitor asks employees about their expectations regarding their personal development within the organisation. This expected career path can greatly affect employee engagement.


    Engagement as a dependent variable

    The Brand-Engagement Monitor measures employee engagement by some twenty statements, with varying emphases, on the dimensions ‘feel – think – do’. Other statements deal with ‘job satisfaction’, ‘pride’, ‘loyalty’, etc. The analysis of the Brand-Engagement Monitor links the six factors mentioned above and the factor engagement, making you realise which factors enhance employee loyalty and which do not.

    Interested?

  • If you have any questions on this research model, please contact EURIB (info@eurib.org).
  • This tool is utilised in the Dutch market by Brand Capital, a strategic brand-management consultancy (+31-10-440.1133 or info@brandcapital.nl).

  • EURIB also offers a five-day internal branding course: Living the Brand (see site, option Courses) (in Dutch). Click here for more information.